Shipping, Cancellation and Returns

Delivery

• In the cart you choose store pick-up (Otokent / Buca) or home delivery. Any delivery fee is stated in the order summary before you confirm the order.
• After confirmation the item is delivered within 30 days at the latest; for in-stock items delivery within İzmir usually takes a few working days. For items sent by courier, tracking details are sent to you by WhatsApp or SMS.
• Check the package on delivery; if the packaging is damaged you may refuse it and have a report drawn up. The item is then replaced.
• For orders with installation, delivery and the installation appointment are planned together.

Cancellation before dispatch

Before your order is prepared or handed to the courier you may cancel free of charge without giving a reason. Just write to us through the contact channels below with your order number. If you have already paid, the full amount is refunded within 14 days by the method you paid with.

Right of withdrawal (14 days)

• As a consumer you may withdraw without giving a reason within 14 days of receiving the goods; for services the period starts on the day the agreement is concluded.
• After sending us your withdrawal notice, return the item within 10 days. Return it unused, with packaging and accessories complete; you may be charged for loss of value from use beyond normal inspection.
• If you return via our contracted courier, the return shipping is on us; contracted courier details are sent to you after your withdrawal notice. You may also bring the item to our Otokent store.
• If you use a carrier other than our contracted courier, the shipping cost is yours.

When the right of withdrawal does not apply

Under Article 15 of the Distance Contracts Regulation there is no right of withdrawal for:

• Materials cut to measure or prepared specially for you at your request (pipe, cable or hose cut by the metre; special-order items).
• Items whose packaging, tape or seal was opened after delivery and whose return is unsuitable for health and hygiene reasons.
• Items that were mixed with other products after delivery and by their nature cannot be separated (mixed paint, opened construction chemicals, etc.).
• Services installed/performed, with your approval, before the withdrawal period expired. If an installed product proves defective, warranty and defective-goods rights still apply.
• Services performed instantly in electronic form and digital content delivered instantly.

Refunds

• Within 14 days at the latest of receiving your withdrawal notice, the full amount you paid (including any delivery fee) is refunded.
• Refunds go back by the method you paid with: to the same card if you paid by card (by Agrirossa, through the payment institution), to the bank account you specify if you paid by transfer/EFT, or in cash or by transfer if you paid on delivery.
• For card refunds it may take a few working days, depending on your bank, for the amount to appear on your account; for instalment payments the bank may reflect the refund across the instalments.

If the product is defective or damaged

This is not a withdrawal but a defective-goods case, and it is not limited to the 14-day period. Photograph the problem you noticed on delivery or in use and send it to us. Under Article 11 of Law No. 6502 you retain the rights to free repair, replacement with a non-defective equivalent, a price reduction or withdrawal from the agreement; products are also covered by the manufacturer's warranty. Details: Warranty Terms (Turkish).

Corporate purchases

If the invoice is issued to a company and the purchase is for commercial purposes, the consumer right of withdrawal does not apply; we will still consider return requests for unopened items that are in saleable condition in our stock.

Contact

• WhatsApp: 0545 679 21 71 — include your order or work order number.
• Phone: 0545 679 21 71
• In writing: İnönü Mah. 677/19 Sok. No:87B, Otokent 6. Sanayi Sitesi, Buca / İzmir