Preliminary Information Form and Distance Sales Agreement

1. Parties

Seller / service provider:

Payment collection and technical infrastructure provider (collects card payments on behalf of the seller; not a party to the sale):

Buyer: the person or company whose name, phone, address and (if any) invoice details are entered in the cart. In corporate purchases the consumer-rights provisions of the TKHK do not apply to the extent the buyer is not a consumer.

2. Subject of the agreement

The sale of the goods selected by the buyer in the cart and, if "I also want a tradesperson" was selected, the installation service for those goods. The essential characteristics of the goods (brand, model, quantity) and the sale price including VAT are stated in the order summary.

3. Goods and price

• The name, quantity and unit price of the goods, any delivery/installation fee and the total including VAT are stated in the order summary, which forms an integral part of this agreement.
• For items marked "Ask for price" and installation work requiring a survey, the final price is communicated to the buyer in writing (including WhatsApp/SMS) before the agreement is concluded. If the buyer does not accept it, no agreement is concluded and no fee is charged.
• An order sent with "Complete order" in the cart is an offer; the agreement is concluded when the seller confirms stock, the current price and any additional fees.

4. Payment

• The buyer pays by credit/debit card (online, through the virtual POS of a licensed payment institution), bank transfer/EFT or at the store / on delivery. For card payments a secure payment link is sent to the buyer after order confirmation, or payment is taken on the payment page offered on the site.
• Card payments are collected on behalf of and for the account of the seller by Agrirossa Mühendislik Ziraat Enerji İthalat İhracat Turizm ve Teknolojik Danışmanlık A.Ş.; the transaction appears on the card statement as "AGRIROSSA". Such collection is deemed payment made to the seller; Agrirossa invoices its collection and infrastructure service to the seller and charges the buyer nothing extra.
• Your card details are never stored on our site; card payments are processed over an SSL-encrypted connection by Paratika, a payment institution licensed by the Central Bank of Türkiye. Card data is received only by the payment institution licensed under Law No. 6493, with 3D Secure verification.
• Instalment options and any deferred-payment surcharge for card payments are shown on the payment page before you pay. Bank account details for transfer/EFT are given with the order confirmation.
• The invoice for the goods and services is issued by the seller according to the individual or corporate invoice details entered in the cart and is delivered with the goods or electronically.

5. Delivery

• In the cart the buyer chooses store pick-up (Otokent / Buca) or home delivery.
• The home delivery fee depends on distance and volume; if applicable it is stated in the order summary before the agreement is concluded.
• Goods are delivered within 30 days of the conclusion of the agreement at the latest. If an item is out of stock or cannot be sourced, the buyer is informed immediately and any payment is refunded within 14 days.
• If the packaging is damaged on delivery the buyer may refuse it and have a report drawn up; the item is then replaced.
• Installation appointments are planned together, taking into account the preference stated in the cart.

6. Right of withdrawal

If the buyer is a consumer, they may withdraw without giving any reason and without penalty within 14 days of receiving the goods, or of the conclusion of the agreement for services. Notice of withdrawal may be given by phone (0545 679 21 71), WhatsApp or in writing to İnönü Mah. 677/19 Sok. No:87B, Otokent 6. Sanayi Sitesi, Buca / İzmir. Procedure: Shipping, Cancellation & Returns.

Under Article 15 of the Distance Contracts Regulation the right of withdrawal does not apply to:

• Goods prepared according to the buyer’s wishes or personal needs (pipe, cable or hose cut to measure; special-order items).
• Services whose performance began, with the buyer’s approval, before the withdrawal period expired (confirming an installation appointment counts as such approval).
• Goods whose protective elements such as packaging, tape or seal were opened after delivery and whose return is unsuitable for health and hygiene reasons.
• Services performed instantly in electronic form and intangible goods delivered instantly to the consumer (digital content).
• Goods that, after delivery, are mixed with other items and by their nature cannot be separated.

7. Defective goods and services

Products are covered by the manufacturer's or importer's warranty terms. If the goods prove defective, under TKHK art. 11 the buyer may choose to withdraw from the agreement, request a price reduction, free repair or replacement with a non-defective equivalent; for services the optional rights in TKHK art. 15 apply. Defects appearing within 6 months of delivery are presumed to have existed at delivery. Workmanship warranty and how to claim: Warranty Terms (Turkish).

8. Personal data

Data you share for the order is processed as described in Privacy & Data Protection.

9. Complaints and disputes

Please raise requests and complaints first with 0545 679 21 71 or at our store. For disputes, the Consumer Arbitration Committees at the buyer's or seller's place of residence have jurisdiction within the monetary limits announced annually by the Ministry of Trade, and the Consumer Courts above those limits. Applications may also be filed via e-Devlet (TÜBİS). Disputes with non-consumer buyers are subject to the courts and enforcement offices of İzmir.

10. Entry into force

This agreement is concluded between DBR Yapı (jettadilat) and the buyer when the buyer ticks the checkbox in the cart and sends the order, and the seller confirms it under Article 3. The order record, order summary and time of confirmation are kept by the seller for 3 years and provided to the buyer on request.